AI based Customer Service Rep that reduces errors and gets your customers faster service.
A 24/7 AI Customer Service Representative tailored for the auto glass replacement and repair industry integrated into your EDI. Scale Claims, Grow your Business, Reduce Mistakes, and Delight Customers.
Features / How It Works
For the EDI Buyer
A simplified flow showing how Auto CSR streamlines your entire claims process from customer interaction to final approval.
Customer Interaction
Customer calls or interacts via voice. Auto CSR greets, collects year/make/model/VIN, and addresses basic claims questions.
Vendor Network Consultation
Auto CSR consults your vendor network or inventory APIs to check material availability and cost in real-time.
Quote Generation
It crafts a comprehensive quote and presents it to the customer, or routes to human follow-up if needed.
EDI System Integration
Pre-populates claim data into your EDI system, flags any anomalies, and routes to a human for final review and approval.
Real-Time Updates
Customers receive instant updates on status and next steps, significantly reducing the need for call-backs.
Intelligent Escalation
Built-in logic escalates edge cases like complex claims and custom requests to experienced human staff.
Customer Interaction
Customer calls or interacts via voice. Auto CSR greets, collects year/make/model/VIN, and addresses basic claims questions.
Vendor Network Consultation
Auto CSR consults your vendor network or inventory APIs to check material availability and cost in real-time.
Quote Generation
It crafts a comprehensive quote and presents it to the customer, or routes to human follow-up if needed.
EDI System Integration
Pre-populates claim data into your EDI system, flags any anomalies, and routes to a human for final review and approval.
Real-Time Updates
Customers receive instant updates on status and next steps, significantly reducing the need for call-backs.
Intelligent Escalation
Built-in logic escalates edge cases like complex claims and custom requests to experienced human staff.
Our Solution
Auto CSR is a modern AI-driven claims assistant that plugs directly into your EDI via APIs, handling front-end customer interaction, claim input, vendor checks, and routing — all while your core claim processing remains controlled by humans as needed.
24/7 availability
No more dead ends. Customers always get a quote, leave a message, or get routed properly.
Faster service, higher retention
AI can save ~45% of call time and resolve issues 44% faster compared to traditional models.
Scalable concurrent handling
Auto CSR can manage many simultaneous conversations, unlike human agents limited by headcount. This is especially important during weather events such as hail storms.
Hey, I need help scheduling a team meeting that works well for everyone. Any suggestions for finding an optimal time slot?
Live vendor communication
It can check parts, pricing, availability in real time through its connection to your EDI.
EDI Vendor Integration
Discover how AutoCSR can enhance your platform.
Call to Action & How to Experience It
We offer three ways for you (or the EDI decision maker) to see Auto CSR in action:
Listen to a Real Conversation
Hear an actual interaction between a customer and Auto CSR
All geared to let you feel the speed, reliability, and ease.
Built for Secure Growth
Where advanced security meets seamless scalability—designed to protect your data and empower your growth.
Advanced Task Security
Safeguard your tasks with state-of-art encryption and secure access to your workflow data.
Scalable for Teams
Grow with your team. Track tasks across multiple workspaces and all team members.
Pricing that scales with you
Whichever plan you pick, it's free until you love your docs. That's our promise.
Small Business
Perfect for individual to small operations
Includes:
- 1,500 Minutes
- $1.00/Per Additional Minute
Medium BusinessPopular
Ideal for professionals and small teams
Includes:
- 6,000 Minutes
- $0.79/Per Additional Minute
Large Business
Best for large teams and enterprise-level organizations
Includes:
- 20,000 Minutes
- $0.59/Per Additional Minute
Frequently Asked Questions
Answers to common questions about Auto CSR and its features. If you have any other questions, please don't hesitate to contact us.
