AI based Customer Service Rep. Never miss a lead. Scale your business.
Service customers faster, with less errors. After-hours, weekends, or holidays, your 24/7 AI CSR is tailored for the auto glass replacement and repair industry and answers around the clock.
Features
For the EDI Buyer
AutoCSR streamlines your entire customer experience and claims process from initial customer interaction to final approval.
Natural, Human Conversations. No Menus.
Customers call your business just like they always have. AutoCSR answers naturally, carries a real conversation, gathers vehicle details, and handles the interaction smoothly from start to finish.
Real-Time Parts Availability & Price Quoting
AutoCSR connects live through your EDI to check vendor networks and inventory in real time — ensuring accurate availability and up-to-date pricing during the call.
Pricing That Moves Jobs Forward
By combining real-time parts data with insurance workflows, AutoCSR delivers accurate quotes quickly and routes customers smoothly through the next steps to book the job.
Built Directly Into Your EDI
Customer details, vehicle data, and claim information are captured and entered into your EDI automatically, reducing errors and saving time.
Real-Time Customer Updates
Customers receive timely updates and clear next steps throughout the process, reducing uncertainty and unnecessary follow-up calls.
Smart Human Escalation
AutoCSR handles routine interactions confidently, but knows when to bring in a human at the right moment — especially for complex claims or upset customers.
Natural, Human Conversations. No Menus.
Customers call your business just like they always have. AutoCSR answers naturally, carries a real conversation, gathers vehicle details, and handles the interaction smoothly from start to finish.
Real-Time Parts Availability & Price Quoting
AutoCSR connects live through your EDI to check vendor networks and inventory in real time — ensuring accurate availability and up-to-date pricing during the call.
Pricing That Moves Jobs Forward
By combining real-time parts data with insurance workflows, AutoCSR delivers accurate quotes quickly and routes customers smoothly through the next steps to book the job.
Built Directly Into Your EDI
Customer details, vehicle data, and claim information are captured and entered into your EDI automatically, reducing errors and saving time.
Real-Time Customer Updates
Customers receive timely updates and clear next steps throughout the process, reducing uncertainty and unnecessary follow-up calls.
Smart Human Escalation
AutoCSR handles routine interactions confidently, but knows when to bring in a human at the right moment — especially for complex claims or upset customers.
Benefits
Auto CSR is a modern AI-driven customer service and claims assistant that plugs directly into your EDI via APIs. It handles front-end customer interaction, quote intake, claim setup, vendor checks, claims processing & insurance interactions, scheduling, and routing.
Monitoring incoming calls...
24/7 Availability
- No more dead ends
- Never miss a call, even after-hours or during peak demand
- Offer the most up-to-date parts, pricing, and availability
- Turn Auto CSR on or off instantly, or schedule by location
Faster Service, Higher Retention
- Better first-call resolution and fewer callbacks
- Ideal for emergency services or rapid quote requests
- Cuts cancellations by sending real-time deposit links for fast scheduling
Scalable Concurrent Call Handling
- Handles storms and weather-driven call spikes
- Scales easily during busy seasons without hiring
- Smooth handling of peak demand without overwhelming staff
- Monitor all calls and usage through the Auto CSR back-end system
Cost Savings with Auto CSR
- Lower cost per call compared to traditional human CSRs
- No overtime, benefits, sick days, or turnover costs
- Error reduction and fewer reworks
See How Much You Can Save Every Month
Enter a few details about your call volume and CSR team. We'll calculate your AutoCSR cost and the savings for your business.
Example: 500-4000+ calls per month
Average hourly cost including payroll burden.
AutoCSR Cost
$2,400.00
CSR Cost (Estimated)
$10,392.00
Estimated Monthly Savings
$7,992.00
Switching to AutoCSR could save you this amount every month.
Backed by Industry Leaders
Why EDI Providers Care
Choose your Auto CSR Demo Experience
Listen to a Real Call
Listen to a pre-recorded, real-life interaction between a customer and Auto CSR
Schedule a Demo
Request a personal demo from an Auto CSR team member
Pricing that scales with you
Whichever plan you pick, it's free until you love your docs. That's our promise.
Small Business
Perfect for individual to small operations
Includes:
- 1,500 Minutes
- $1.00/Per Additional Minute
Medium BusinessPopular
Ideal for professionals and small teams
Includes:
- 6,000 Minutes
- $0.79/Per Additional Minute
Large Business
Best for large teams and enterprise-level organizations
Includes:
- 20,000 Minutes
- $0.59/Per Additional Minute
Frequently Asked Questions
Answers to common questions about AutoCSR and its features. If you have any other questions, please don't hesitate to contact us.
